Effective Date: 02-04-2025

At CTR Shoe Store, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for details on delivery times, charges, and related information.

1. Order Processing Time

• Orders are processed within 24-48 hours of confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In case of delays due to unforeseen circumstances, we will notify you promptly.

2. Shipping Charges

• We offer free shipping on orders above a certain amount (check the website for current offer details).
• Standard shipping charges apply to orders below the free shipping threshold.
• Any additional shipping charges, if applicable, will be displayed at checkout.

3. Estimated Delivery Time

• Delivery times vary based on your location:
  • Metro Cities: 3-5 business days
  • Other Cities & Towns: 5-7 business days
  • Remote Areas: 7-10 business days
• Delivery timelines are estimates and may be subject to courier delays beyond our control.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS.
• You can track your order status using the tracking link provided.
• If you face issues with tracking, contact our support team for assistance.

5. Address Changes & Delivery Attempts

• Address changes are only possible within 24 hours of order placement. Contact us immediately for modifications.
• Our delivery partners will make two attempts to deliver the package. If undelivered, the order may be returned to us.

6. Delayed or Lost Shipments

• While we strive to ensure timely deliveries, delays may occur due to logistics issues, weather conditions, or public holidays.
• If your order is delayed beyond the expected timeframe, contact us for assistance.
• In case of a lost shipment, we will investigate and either reship the order or issue a refund.

7. International Shipping

• Currently, we do not offer international shipping. We only deliver within India.

8. Contact Us

For any shipping-related queries, please contact us:

CTR by Oonad Bhramantee
Tanvi Complex, 3rd Floor, Benkar Nagar, Near Rutu Nagari Society, Dhayari, Pune- 411041
Phone/WhatsApp: +91 744 744 1474
Email: ctrtrekshoe@gmail.com
Website: https://ctrshoestore.com/

By placing an order, you acknowledge that you have read and agree to our Shipping Policy.