FAQ

Have questions? We’ve got answers! Explore our FAQs to learn more about payments, shipping, delivery, and our return policy. If you need further assistance, feel free to contact us!

Payment

We accept all major credit/debit cards, UPI, Net Banking, and Wallet payments. All transactions are processed securely through our trusted payment gateway.

No, We are not currently offering CASH ON DELIVERY.

If your payment fails, please check your internet connection, card details, or try a different payment method. If the issue persists, contact our support team at ctrtrekshoes@gmail.com.

Shipping

Shipping times vary based on your location. Generally, orders are processed within 12 hours and delivered within 5-7 business days.

Yes, we provide free shipping on orders above a certain amount. Please check our shipping policy for details.

Please contact our support team immediately if you need to update your details.

Delivery

Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp. You can use this link to check your order status.

We strive to deliver on time, but sometimes delays may occur due to unforeseen circumstances. If your order is delayed beyond the estimated time, please reach out to us.

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product. We will assist you with a replacement or refund.

Refund & Returns

We accept returns within 4 days of delivery if the product is defective, damaged, or incorrect. The item must be unused and in its original packaging.

To initiate a refund, email us at ctrtrekshoes@gmail.com with your order details. Refunds are processed within 7-10 business days after approval.

No, sale or clearance items are non-returnable and non-refundable unless they arrive damaged.

Product Assistance

We recommend checking our Size Guide available on the product page before purchasing. If you’re unsure, contact our support team for assistance.

Proper care depends on the material. Clean your shoes regularly with mild soap and water. Store them in a dry place, and loosen the laces to maintain their shape and durability when not in use.

Yes, if you need help choosing shoes for running, casual wear, bike riding, trekking, hiking, or sports, reach out to us via email, mobile, or WhatsApp, and we will be happy to assist.

Amazing Value Every Day

Items prices that fit your budget

Successful Customer Service

We work with a focus on 100% customer satisfaction.

All Payment Methods

Don't bother with payment details.

Free shipping

We'll handle the shipping.